You can order your repeat prescription online. We will process your repeat prescription within 48 working hours.
You will be required to register online however it does make it quicker and easier for future ordering, as you will see clearly on screen your list of repeat medicines.
Step 1
To register online you will need to get a User ID. Please click on the following link:
Please note due to data protection reasons reception staff will need to authorise your Personal User ID. This will take take 1 working day to complete. When you get your User ID please go straight to Step 2.
Step 2
When you receive your ID & pin you will need to then complete registration by following the link:
To update your medical details, click the link below
To cancel an appointment, please use the link below
COVID-19 Update
To help reduce the potential spread of infection to staff and vulnerable patients, we ask that everyone contacts the surgery by phone first. Please do not come to the surgery unless you have been told to do so.
The doctors have asked that you give the receptionists as much detail about your problem as possible for example:
Symptoms:
How long you have had the symptoms
What self-care measures you have taken for the problem (have you tried over the counter medications)
The doctors will assess your problem and either:
Phone you back directly, OR
The receptionist will call you back with the relevant advice from the doctor
PLEASE ENSURE THAT WE HAVE YOUR CORRECT CONTACT PHONE NUMBER
Repeat prescriptions – in the first instance we ask that patients use the online ordering system. This is a very convenient way of ordering your medication at any time of the day.
If you have been asked to come to the surgery please ring the bell and a member of the admin team will be with you as soon as possible. The staff are very busy with calls and may not be able to answer the door immediately, we would appreciate your consideration in this matter. On occasions, patients may be asked to wait in their cars to avoid over-crowding in the surgery.
Patients dropping off clinic letters, lab samples or collecting letters (not prescriptions) can use the window- hatch which is located to the left of the side door into the surgery.
Face coverings should be worn at all times inside the building.
For the latest advice on Covid 19 please follow the link https://www.nhs.uk/conditions/coronavirus-covid-19/
Welcome to Rathkeeland House Surgery, Crossmaglen.
Rathkeeland House Surgery prides itself on the level of service we provide to our Patients. You will be treated with respect and as a partner in your care.